Shipping & returns
Shipping in France, across the European Union and internationally. Returns and exchanges within 30 days.
Shipping methods and delivery times
| Zone | Method | Delivery time | Price |
|---|---|---|---|
| France, Monaco, Belgium | Mondial Relay pick-up point | 3 to 5 working days | €3.99 |
| France, Monaco, Belgium | Home delivery, Chronopost / DHL | 2 to 3 working days | €9.99 |
| European Union and Switzerland | Home delivery, Chronopost / DHL | 2 to 3 working days | €12.99 |
| International, including the United States | Home delivery, DHL | 3 to 5 working days | €25 |
Free shipping on orders over €150 in France and the European Union. The international zone stays at €25, with no free-shipping threshold.
Delivery times are given in working days, excluding weekends and public holidays, and run from dispatch. A confirmation email with a tracking number is sent to you when the parcel leaves.
Our shipments are made under the DAP Incoterm: outside the European Union, customs fees, duties and taxes remain payable by the recipient when the parcel enters their country.
Returns and exchanges
You have 30 days from delivery to request a return or an exchange, through our dedicated portal.
- Return: €6.90 is deducted from the refund.
- Exchange: free of charge.
- Refund: issued no later than 14 days after the return is received, then credited within 3 to 7 working days to the payment method used.
An item received damaged entitles you to a refund or a replacement. Please send us photos before making a return request.
